Frequently Asked Questions

Everything what you want to know about our services.


What is TidyCustoms?

We're a team of developers, coders and designers with over 9 years experience of web-development. After finding success in developing themes and plugins for multiple CMSs like Joomla and WordPress, we decided to expand the scope of our services so that all we'd learned could be used to make our customers websites better, faster, and more accessible than ever before.

Our aim is to provide the very best technical help with yourjects and combine it with unmatched customer service and communication to ensure absolute satisfaction.

How do I purchase a service?

Whichever of our services you opt for, you'll find the purchase process simple and user-friendly.

First, you'll need to register your interest; let us know the scope of your project using the request form. Try to be as detailed as possible as this will ensure you get a fast, accurate quote.

Next, we'll review your request, prepare a quote and provide an action plan so you know exactly what we'll do and how long it will take. If you're happy with our proposal, then you may accept it. At this point we'll arrange for payment.

With the proposal accepted, it's time to start work. We'll provide a secure login for our site so that any required files, passwords or other details we need to complete our work can be sent safely. Then just relax and leave it to us!

Once the work is complete, we'll send you a full report breaking everything down; what action we took, what the results were, plus any additional analysis or observations that are relevant.

How do we communicate with our clients?

When we receive a message via the request form we'll create a proposal and contact you directly via email with the details. From this point on, all communication between you and our team will be conducted via email, so you'll have a direct line of communication with us should you need to send important files or get updates on the progress of your project.

How we protect your data?

In order to protect you and your website security we request for and require login details for your FTP, server configuration and CMS only where necessary and exclusively for the duration of the project. In compliance with EU law, once the project is completed to your satisfaction we will completely remove your stored credentials from all of our project-related systems and delete all emails containing such information to ensure your rights to privacy are respected.

Is it possible to cancel my order?

You may cancel your order at any point between the initial request and receipt of our proposed action plan. However, once our proposal has been accepted and payment made it will no longer be possible for us to accept cancellations as we will have already begun work. For this reason we will always provide clear, concise details of exactly what actions we will take in our proposal, and we encourage you to read it carefully to ensure you are entirely satisfied with it before acceptance.


Why is site-speed important?

In the fast-moving internet world, visitors expect a rapid and comfortable website experience. In fact, according to research conducted by the Nielsen Norman Group , your website has just ten seconds to make a positive first impression if you want them to stick around.

The quality of your content and the design of your site will contribute a lot to this impression; if your site looks good and your content is clear then ten seconds is more than enough to show visitors what you have to offer. But what happens if the majority of this time is spent loading a website? No matter how good your site is, if it doesn't load at a reasonable speed then you're going to lose visitors that would otherwise have stuck around, made a purchase, or shared your content with their social group.

With our experienced team leading the way, we'll get your site loading faster than ever for maximum conversions.

What's the difference between an audit and the full optimization service?

In a site audit we'll analyze each element of your website and provide a report that assesses their effectiveness, providing you with clear metrics for improving your content, layout and settings that will improve your load speed. The full optimization service includes a full website analysis, plus our team of experts will personally implement solutions for each problem area so you can get a fast website without the hassle.

How long will the service take?

The auditing service takes between 2-5 days to complete. For the full optimization service the exact timeframe will depend on the size and scope of the website; we'll provide a complete estimate for completion in our proposal.

What kind of access details are needed?

If you have chosen the auditing service then no access details are required; we can analyze your site without admin or server access. For the optimization service we will likely require FTP access details for your server (consisting of an FTP address such as and a username and password) and login details for your admin panel (a username and password). Access details will be removed once our work is complete.

How can I find my FTP and admin panel access details?

Your admin panel is where you can modify the core options of your server and manage accounts; many hosting providers will use a popular solution such as cPanel for this, though some providers prefer to use alternatives or their own custom software. You should have received login details for this panel when you first opened your account. cPanel also allows for new usernames and passwords to be created with more limited access to particular features, so if preferred you may create a new user with limited access only to the features we need to provide our services; your host's customer service team will be able to assist you with this if you're not sure how to do it.

FTP (File Transfer Protocol) is a method for accessing a remote server so that files can be uploaded or modified; as with the admin panel access your hosting provider should have sent you details of the the FTP address for logging onto your server when you first opened your account with them as well as the username and password. Again, most admin panels will allow you to create new FTP accounts with more limited access, so if preferred you may create a new username and password with server access restricted just to the areas we need to modify to complete our work i.e. if we are optimizing your WordPress installation then we'd only need access to the folder containing WordPress, and not your full site. Should you need assistance with this process get in contact with your provider's customer service, who will guide you through the required steps.


Why should I customize my website theme?

There are many amazing themes available online, both free and paid-for. However, in many cases these themes may be bought and downloaded by thousands upon thousands of customers, each of whom will have a website with a similar layout to yours. Our customization team includes experts on graphic and web design as well as programming and development, so we can help you add a personal, unique touch to your site to make it stand out from the crowd while keeping your site running smoothly, whether it's custom layouts, original special pages, or even a full, one-of-a-kind theme built from the ground up.

I've bought a website theme/plugin from a marketplace; can you customize it?

Yes we can! Our developers have extensive knowledge of theme and plugin development for many major CMSs as well as plain HTML sites, so we'll usually be able to add custom elements to most themes currently available and help you integrate your plugins to work with your chosen theme.

What's the benefit of making my website responsive?

If your website isn't prepared for mobile and tablet users, then you're reaching a small fraction of your potential audience; in fact, the majority of internet users are on mobile. Responsive web design automatically resizes and moves page elements to make them fit any screen size, so no irritating horizontal scrolling required! We can help you to customize your theme and make it fully-responsive for all devices, and with responsive web design you can offer the same, full-size site experience to users on any screensize, and grow your audience.

Do you offer any design services?

Our team includes several experts in the graphic design field, so we can certainly help you with designing key elements of your website such as logos, layouts and custom pages that reflect your core branding, as well as program them once they're designed!

What is the turnaround time for customization services?

Since our services can cover everything from basic theme installation to developing a full website theme we are unable to provide an average turnaround time for requests. However, once we receive details of your requirements via the request form we will include a projected timeframe for completion in our initial proposal, so you can plan accordingly.

Can you help me with setting up or transferring my website?

As well as our customization services, we also provide assistance with the key tasks required in setting up your site or updating your site, whether it's installing and configuring a new theme, transferring your website between hosts without losing data, or adding custom content such as articles, images and more to your HTML or CMS-based site. We provide safe, secure assistance that will get you up and running ASAP.